Barclays Bank Plc
Financial Ombudsman decision DRN8047673 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Wed May 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Service failure
In the Ombudsman’s words
8% simple interest on the amount held in Mrs R’s account from March 2008 until it returned her money in August 2013Interest and rates
Barclays accepted that there were customer service problems and sent her a cheque for £225 as compensationService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8047673.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.