Santander UK Plc
Financial Ombudsman decision DRN8035097 Upheld
Upheldoutcome, as published by the Ombudsman
£185redress stated in the decision
Fri Feb 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Support for vulnerable customers
In the Ombudsman’s words
He wants the charges to be refunded.Charges and fees
Under the Lending Code, the bank has a duty to treat sympathetically and positively a customer in those circumstances.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8035097.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.