Al Rayan Bank PLC
Financial Ombudsman decision DRN8026031 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Sun Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr A is unhappy about the service he received when he applied for an account with Al Rayan Bank PLC.Account closed or refused
Mr A wasn’t satisfied with Al Rayan’s response. So he contacted our service and our investigator looked into the matter.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8026031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.