HSBC Bank plc

Financial Ombudsman decision DRN8025192 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Dec 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr G complains that HSBC Bank Plc refused to open a bank account for him.Account closed or refused

I am satisfied that Mr G made three visits to the bank and was misadvised that he needed two direct debits on the second occasion.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8025192.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.