TSB Bank plc

Financial Ombudsman decision DRN8022645 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Wed Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr P has complained that TSB Bank plc won’t refund transactions, which he says he didn’t makeUnauthorised transaction

TSB closed his account and registered a CIFAS marker after declining his claimCredit file reporting

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8022645.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.