Bank of Scotland Plc

Financial Ombudsman decision DRN8021773 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Sep 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

The core of this complaint is about the DWP refund and the consequences of the mortgage being in arrears.Treatment in financial difficulty

Mr J2 also said that the mortgage had been mis-sold as Mr J1 was 63 when he was given a mortgage due to last 40 years, without a plan to repay the mortgage when it ended.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8021773.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.