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American Express Services Europe Limited
Financial Ombudsman decision DRN8016891 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Sun Sep 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
American Express decided to remove the facility on his account to pay bills by cheque and shortly afterwards said it was closing his account.Account closed or refused
He’s also unhappy about the way it has dealt with him.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8016891.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.