Clydesdale Bank Plc
Financial Ombudsman decision DRN8001325 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Apr 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Mr and Mrs S are unhappy with Clydesdale Bank Plc because they don’t agree with how the bank has reported their mortgage account to the credit reference agencies.Credit file reporting
They’re also unhappy with the service received from the bank.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8001325.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.