Lloyds Bank PLC

Financial Ombudsman decision DRN8000099 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

I think it’s fair that Lloyds refund him all the fees he paid for the account from the date of his May 2015 letter to the date his account was closed.Charges and fees

Mr L complains that Lloyds Bank PLC (Lloyds) mis-sold him three packaged bank accounts.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN8000099.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.