Al Rayan Bank PLC
Financial Ombudsman decision DRN7997573 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
Al Rayan Bank PLC made his four accounts dormantFunds blocked or frozen
Al Rayan had provided poor service in removing the block from Mrs S’ accountsService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7997573.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.