Santander UK Plc
Financial Ombudsman decision DRN7990397 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu May 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
his internet access to his account had been removedFunds blocked or frozen
Santander had incorrectly informed Mr C that he could not have view only access to his linked savings account. This was poor customer serviceService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7990397.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.