Barclays Bank Plc
Financial Ombudsman decision DRN7976021 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Remove any negative information it registered on Mr F’s credit file in relation to the first account.Credit file reporting
Barclays initially couldn’t find the call in which Mr F asked it to change his address.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7976021.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.