HSBC Bank plc

Financial Ombudsman decision DRN7972101 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

It also offered to close the account, but Mrs B decided she still wanted it.Account closed or refused

delay in sending cheque books and other documents when the account was openedPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7972101.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.