1st Credit (Finance) Limited

Financial Ombudsman decision DRN7967645 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

She also disagrees with the amount 1st Credit says she owes.Charges and fees

Ms R complains that 1st Credit (Finance) Limited has been harassing her to repay a debt, causing her great distress.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7967645.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.