GPUK LLP
Financial Ombudsman decision DRN7961045 Not upheld
Not upheldoutcome, as published by the Ombudsman
£4,116redress stated in the decision
Mon Sep 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Service failure
In the Ombudsman’s words
The cardholders said the payments were fraudulent and the amounts were charged back.Card dispute or chargeback
Mr and Mrs R complain that GPUK LLP did not exercise sufficient care when dealing with their questions about card payment authorisations which meant their business lost money.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7961045.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.