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GE Money Consumer Lending Limited

Financial Ombudsman decision DRN7958054 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

incorrectly registered a default in their names in 2011Credit file reporting

I’m extremely disappointed to see how GE Money have treated Mr and Mrs A over the course of this complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7958054.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.