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Yorkshire Bank Home Loans Limited
Financial Ombudsman decision DRN7956878 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling
In the Ombudsman’s words
Mrs H complains about unfair treatment by Clydesdale Bank Plc trading as Yorkshire Bank. In particular she says the bank charged for two returned direct debitsCharges and fees
He also accepted that Yorkshire Bank had got the address wrong on some of the letters sent to Mr H when dealing with this complaintComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7956878.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.