Lloyds Bank PLC

Financial Ombudsman decision DRN7953816 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Aug 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Product mis-sold

In the Ombudsman’s words

Refund to Ms A the difference between the fees she paid for the Platinum account and what she would have paid for a Silver accountCharges and fees

I don’t think the Platinum account was mis-sold.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7953816.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.