Blemain Finance Limited

Financial Ombudsman decision DRN7950891 Not upheld

Not upheldoutcome, as published by the Ombudsman

£229redress stated in the decision

Mon Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr and Mrs H are unhappy with how Blemain Finance Limited treated them when they fell into arrears with their secured loan.Treatment in financial difficulty

Mr and Mrs H are also unhappy with the fees Blemain charged them when they were in arrears.Charges and fees

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7950891.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.