NewDay Ltd

Financial Ombudsman decision DRN7948846 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr C complains that his credit card provider, NewDay Ltd, won’t refund transactions to a gaming app provider which he says he didn’t make or authorise.Unauthorised transaction

NewDay have previously said their handling of this complaint could have been better and offered Mr C £50 as a goodwill gesture.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7948846.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.