TSB Bank plc

Financial Ombudsman decision DRN7941273 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jun 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

TSB did apply some over the limit charges to Mrs Y’s account. I’ve seen the terms and conditions for the account. From what I’ve seen these charges were correctly applied.Charges and fees

impact on Mrs Y’s credit file TSB have confirmed that it doesn’t report negative information on over the credit limit charges to the credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7941273.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.