NewDay Ltd

Financial Ombudsman decision DRN7937629 Upheld

Upheldoutcome, as published by the Ombudsman

£2,370redress stated in the decision

Fri Jan 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Credit file reporting

In the Ombudsman’s words

Mr A complains that NewDay Ltd, trading as aquacard, will not refund unauthorised payments.Unauthorised transaction

Remove any default and/or any other adverse data recorded with external agencies as a result of the paymentsCredit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7937629.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.