Santander Cards Ltd
Financial Ombudsman decision DRN7935566 Upheld
Upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
They repaid all the late payment fees on the credit card account and have offered to refund the unpaid direct debit chargesCharges and fees
Adverse data was lodged on his credit record and meant that he was rejected for a loan and re-mortgage.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7935566.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.