Bank of Scotland Plc

Financial Ombudsman decision DRN7935140 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Thu May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

Mr R complains that Bank of Scotland plc (trading as Halifax) didn’t update his credit file when he repaid the agreed amount of his outstanding debt.Credit file reporting

The bank did not provide Mr R with the service it should have.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7935140.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.