Santander UK Plc
Financial Ombudsman decision DRN7932031 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Card dispute or chargeback
In the Ombudsman’s words
Mrs C complains that Santander UK plc has refused to refund a payment from her account, for over £350, to an on-line payment service provider that she believes was made fraudulently.APP scam refund refused
Santander carried out a fraud investigation. As part of its investigation it raised a chargeback in an attempt to recover the payment.Card dispute or chargeback
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7932031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.