Nationwide Building Society

Financial Ombudsman decision DRN7927981 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

Where there are financial difficulties, the society must treat the customer sympathetically and positively in relation to any debt that the customer has to it.Treatment in financial difficulty

Nationwide made an error in providing Mr and Mrs B’s solicitors with a redemption statement which did not include the early repayment charge.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7927981.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.