Pentagon (UK) Limited

Financial Ombudsman decision DRN7925805 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

refund the initial fees it charged Miss W and Mr T when they entered into the debt management plan in 2008, and 75% of the remaining fees charged from 2008 until settlementCharges and fees

refund the interest charged by the lender when payments were not made to Miss W and Mr T’s account with the lender between November 2011 and February 2012Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7925805.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.