Santander UK Plc
Financial Ombudsman decision DRN7924711 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
Santander has suggested other options for Mrs Q, such as making overpayments to reduce the amount outstanding, and says it will consider a request to switch to a mortgage product with a lower interest rate.Interest and rates
Mrs Q complains that Santander UK Plc did not agree to change her interest-only mortgage to a repayment mortgage and extend its term.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7924711.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.