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Tesco Personal Finance Limited

Financial Ombudsman decision DRN7920636 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mrs V complains that Tesco Personal Finance plc allowed a fraudulent loan to be taken out in her name.Unauthorised transaction

She is unhappy with the bank’s customer service in the course of resolving matters and seeks compensation.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7920636.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.