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Norwich and Peterborough (LBS) Limited
Financial Ombudsman decision DRN7916545 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Jun 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
it had not told her that it had frozen her Gold Light accountFunds blocked or frozen
compensation for the distress and inconvenience caused by its provision of inaccurate information and its failure to tell her about the freezing of the second accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7916545.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.