Santander UK Plc
Financial Ombudsman decision DRN7914721 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mrs R complains that Santander UK plc allowed someone else to make payments and to transfer money from her account, without her consent.Unauthorised transaction
It’s paid Mrs R £150 in recognition of some failings in the way it handled mattersComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7914721.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.