NRAM Limited

Financial Ombudsman decision DRN7910239 Not upheld

Not upheldoutcome, as published by the Ombudsman

£2,500redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Mortgage administration

In the Ombudsman’s words

It appears that Mr G and Miss H did not maintain regular contact with NRAM while they were in arrears and ‘arrangements to pay’ that had been agreed with NRAM to repay the arrears were broken.Treatment in financial difficulty

Mr G and Miss H complain that Northern Rock (Asset Management) plc (NRAM) took possession of their property, despite a payment having been made to clear the arrears.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7910239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.