Bank of Scotland Plc

Financial Ombudsman decision DRN7906348 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr and Mrs W complain that Bank of Scotland plc wouldn’t complete a transfer Mr W tried to make in branch.Payment delayed or failed

the £200 Bank of Scotland offered Mr W for the bad advice given by the business manager was fairService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7906348.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.