National Westminster Bank Plc

Financial Ombudsman decision DRN7901182 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Mon Aug 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr W complains that National Westminster Bank Plc froze his personal accountFunds blocked or frozen

staff could not give Mr W the money. More than that, they could not provide the reason why not.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7901182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.