National Westminster Bank Plc

Financial Ombudsman decision DRN7897740 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jul 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

Miss R has complained about the service National Westminster Bank Plc provided when she applied for a mortgage through her broker.Mortgage administration

After this there were some issues with NatWest’s customer service. They didn’t acknowledge Miss R’s messagesService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7897740.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.