Santander Cards UK Limited

Financial Ombudsman decision DRN7893899 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Santander Cards UK Limited stopped his store card so he could not use it to make purchasesCard dispute or chargeback

Santander accepts that it did not tell Mr W it had stopped the card, it provided misleading information about why the card could not be used and it failed to handle his complaint satisfactorily.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7893899.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.