Santander UK Plc
Financial Ombudsman decision DRN7893877 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Tue May 31deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Charges and fees, Complaint handling
In the Ombudsman’s words
Miss W complains that Santander UK plc won’t refund her money after she was a victim to a scam.APP scam refund refused
It continues to add charges and caused her some distress when she talked to it about this.Charges and fees
Santander accepts that that it didn’t provide a satisfactory level of service because it didn’t tell Miss W as soon as it could that it wasn’t able to get the money back.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7893877.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.