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Hampton Mortgage Servicing Limited

Financial Ombudsman decision DRN7885601 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr A complains about the way that Hampton Mortgage Servicing Limited has administered his shared equity mortgage.Mortgage administration

Hampton hasn’t dealt with complaint properly. It has glossed over a number of points and didn’t give referral rights to us in its final response.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7885601.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.