Santander UK Plc
Financial Ombudsman decision DRN7882009 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Mon Jul 27deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander treated him and Mrs C unfairly when they were having financial difficulties.Treatment in financial difficulty
Mr and Mrs C complain that Santander UK Plc has treated them unfairly in handling their mortgage.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7882009.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.