Erudio Student Loans Limited

Financial Ombudsman decision DRN7875026 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

recorded a default on her credit fileCredit file reporting

Erudio acknowledged that errors had been made in mistakenly allocating payments to Ms A’s account. It said it hadn’t fully explained to Ms A how arrearsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7875026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.