National Westminster Bank Plc

Financial Ombudsman decision DRN7872577 Upheld

Upheldoutcome, as published by the Ombudsman

£446redress stated in the decision

Tue Jan 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P complains that National Westminster Bank Plc won’t refund a credit card payment of €5,000 which he didn’t authorise.Card dispute or chargeback

NatWest failed to tell Mr P about this. Instead it just debited the sterling equivalent of €5,000 from his account without any warning.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7872577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.