Experian Limited
Financial Ombudsman decision DRN7866780 Not upheld
Not upheldoutcome, as published by the Ombudsman
£30redress stated in the decision
Mon Nov 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
He complains that he did not give Experian the card details against which it has been charging his monthly subscription.Unauthorised transaction
Mr B also complained to Experian that it provided poor customer service to him, in the way it responded to his concerns.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7866780.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.