National Westminster Bank Plc

Financial Ombudsman decision DRN7862490 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Identity checks and access

In the Ombudsman’s words

her credit score fellCredit file reporting

allowing a fraudster to open a current account in her nameIdentity checks and access

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7862490.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.