Metro Bank PLC

Financial Ombudsman decision DRN7861204 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Aug 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

And it gave them the necessary notice before it closed their account.Account closed or refused

our investigator has given Mrs B details of various organisations they might like to approach to help them both in the situation in which they find themselves.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7861204.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.