Santander UK Plc
Financial Ombudsman decision DRN7858959 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Nov 05deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
complaints Ms D has brought about how Santander dealt with her following her divorceMortgage administration
Santander has not done anything fundamentally wrong, but it has lacked sensitivity and acted clumsily in its communication with Ms DService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7858959.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.