Capital One (Europe) plc

Financial Ombudsman decision DRN7857842 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Sun Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Complaint handling

In the Ombudsman’s words

Miss A complains that Capital One (Europe) plc unreasonably cancelled her credit cardAccount closed or refused

I’ve looked again at the circumstances of the fraud marker against Miss A and Capital One’s handling of her account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7857842.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.