National Westminster Bank Plc

Financial Ombudsman decision DRN7848499 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

incorrectly applied an early redemption charge to a mortgageMortgage administration

NatWest has provided him with poor service as it has not responded – either properly or at all – to numerous letters and requests for informationComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7848499.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.