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Hermes Property Services Limited

Financial Ombudsman decision DRN7843074 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates

In the Ombudsman’s words

Mr B also wants an explanation of why he was told he owed over £1,300 in early 2013. I am satisfied that this was the figure owing at that point, before an early settlement calculation took place.Charges and fees

Mr B complains that Hermes Property Services Limited (trading as Log Book Loans) has not accepted a payment of £1,250 in full and final settlement of his debt. He also says he did not know the rate of interest that Log Book Loans (LBL) was charging and that it has not provided him with exact calculations for the interest.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7843074.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.