Yorkshire Building Society

Financial Ombudsman decision DRN7828459 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Feb 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

They also complain the society incorrectly calculated interest in a leap year and deducted charitable donations without their consent.Charges and fees

Mr and Mrs B complain Yorkshire Building Society sent them a cheque, instead of electronically transferring their money to their bank accountPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7828459.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.