TSB Bank plc

Financial Ombudsman decision DRN7826288 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Sep 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Data and privacy

In the Ombudsman’s words

refund any late fees and charges, such as interest, applied to Miss B’s account resulting from the incorrect cancellation of the direct debitCharges and fees

remove any adverse information recorded on Miss B’s credit file resulting from the missed paymentCredit file reporting

sent Miss B’s personal information to a third party. This was a serious data breach.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN7826288.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.